Customer Returns

The XSports Team wants your buying experience to be excellent. If you don’t like what you received – for any reason – we’ll work to make it right. Just choose an option below. Thank you for choosing XSportsProtective!

NO HASSLE RETURNS AND EXCHANGES!
We guarantee your satisfaction. We will gladly accept returned product that is in saleable condition.

• NO restocking fees
• NO hassle
• NO pre-authorization needed
• How easy is that?

	On the front of your Invoice, circle the item(s) you want to exchange. Write down what you want: a different size, color, item? Ship the items back to the Return Address below. We typically ship exchange orders within 24hrs of receipt. If the item you want is not in stock, we will contact you. We’ll send you a shipping confirmation email with the tracking number of the replacement shipment.
	Place a new order at www.XSportsProtective.com. We charge your card for the new order – domestic Ground shipping is FREE (use coupon code RAPIDREP during checkout). Ship the original items back to the address below. When we receive your return, we’ll send a refund confirmation email.
	On the front of this Invoice, circle the item(s) you want to return and write “Return” next to it. Ship the items back to the Return Address below. When we receive your return, we’ll send a refund confirmation email.

RETURN ADDRESS	PAPER WORK TO INCLUDE
XSportsProtective Customer Returns 7207 Chagrin Road Suite 1 Chagrin Falls, OH 44023	Any of these are ok: Your Invoice A copy of your Invoice A hand written note (be sure to include you name and the Reference Number from the front of your Invoice)
RETURN METHODS	REFUNDS/CREDITS
To ship your return to XSports: You can use USPS, UPS, or FEDEX. We do not pay for return shipping back to us. If we made an error on your order, please contact us.	We refund the original product cost. If there is a coupon or discount on your order, we refund the original product cost less a pro-rated discount amount. We do NOT refund the original shipping amount. We DO pay for Domestic Ground shipping of the replacement order. Refunds can be applied to the original payment method only. Refunds are processed within 24 hrs of receipt. Your credit card company determines how long it takes for the refund to appear on your account. Please contact your bank if you received a refund confirmation email from us but have not seen the refund on your account.
INTERNATIONAL CUSTOMER?	AMAZON CUSTOMER?
Email orders@xsportsprotective.com for assistance!	Use the choices above. Your refund is sent directly from Amazon.

• SHIPPING ERROR?

  Hey, we're imperfect human beings, too. We scan the barcodes of every single item we ship to verify accuracy. However, some products don't have barcodes and sometimes - for whatever reasons - we make a mistake.
  
  It doesn't happen very often, but if it does - we will make it right.
  
  If we made an error, we will gladly send you a pre-paid return label to have the product picked up. For this one, you'll need to give us a call and we'll take care of you.
  
  

• USED OR DAMAGED ITEMS

  We reserve the right to issue partial or no credit for returns of used or damaged items, items not in the original manufacturers packaging, or items that have had labels and/or stickers removed.
  
  If you wear the gear and scratch it up, we can't give you a full refund. We think that's fair.
  
  If the item is defective, then give us a call and we'll work with you to exchange it or get you an alternate item.